Refund policy

SAYO-style by her — Exchange Policy (No Returns)

ALL SALES ARE FINAL. We do not offer refunds or returns. We offer store exchange only under the conditions below.

Exchanges

We accept exchanges within 7 days of purchase (or delivery date for online orders) for equal or greater value.

To qualify, items must be:

  • Unworn, unwashed, and unused

  • In original condition with all tags attached

  • Free of makeup, deodorant marks, perfume/smoke odors, stains, or damage

  • Returned with the original receipt/order confirmation

Final Sale Items (No Exchanges)

For hygiene and sale reasons, these items are final sale and cannot be exchanged:

  • Lingerie / bodysuits / underwear

  • Swimwear

  • Accessories (jewelry, sunglasses, hats, etc.)

  • Sale or discounted items

  • Special orders

  • Gift cards

Online Orders

  • Customers are responsible for return shipping costs for exchanges.

  • We recommend using a tracked shipping method, as we are not responsible for lost packages.

  • Original shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive the wrong item or something arrives damaged, contact us within 48 hours of delivery with photos and your order number so we can make it right.

Important Notes

  • Items that do not meet the above conditions will be refused.

  • Exchanges are subject to availability.

  • This policy applies to all purchases made in-store and online.